Online Orders Information

Ordering online is super easy! (and safe!)

We suggest that you firstly register an account with us. That way, you can view your order status, track your shipment as well as change addresses, delivery information and view past orders.

Once you signed up for an account- which you can do by clicking HERE, all you need to do is start browsing our online shop.

  1. Add all the items you would like to your cart. Once you have decided on your treasures, simply go to your cart (at all times, you can find your cart in the top right hand corner of the page).
  2. Hit checkout and follow the onscreen instructions.
  3. At this stage, you will be able to choose your delivery option as well as your payment option.
  4. Proceed with the payment and voila! You are all done.

(!Remember, if paying via EFT or bank deposit, don’t forget to use your order # as your reference when sending us proof of payment)

Orders placed on our website are subject to a 1-3 working day processing time for smaller jewellery items and 2-5 working days for larger decor pieces (dream catchers etc). Our business days run from Monday-Friday.

Important Note:
We do offer rush order handling as an extra add on service, should you require your parcel ASAP! Please contact us beforehand to arrange the details.

Once your order has been successfully placed, you will receive an email from us with an order number confirming your order and payment.

You can also log on to our website and go to your account to view the status of your order (if you have signed up an account before placing your order). Once your order has been processed and shipped out, you will be sent tracking details for your parcel.

You will then be able to track your parcel from pickup to your doorstep!

We would be incredibly sad to see you go but you are able to cancel your order if payment has not yet been made or if cancellation has been approved by us. You NEED to email us ASAP should you wish to cancel an order sales@lakotainspirations.com.

By submitting your order to us, you enter into a legally binding agreement so always make sure you plan on completing the order when placing it!

We LOVE creating bespoke, unique items so we do custom orders. If you have an idea or a piece that you would absolutely love to have made, please email us and send us a picture. We will be in contact and let you know if the piece is do-able (It pretty much always is!) and how much it will cost. Thereafter, we will require a 50% deposit before we begin to process your order. You are also welcome to pay in full one time.

Shipping

Do you live in or around a main city? Looking for door-to-door delivery?

We have two options available. Standard courier delivery as well as express courier delivery.

Standard courier delivery is R75. This option includes a tracking number which will be emailed to you once your parcel has been dispatched. You can track your order online and make sure you know where your parcel is all the time!

We also offer express courier delivery option (R99) which delivers to main cities nationwide. Delivery to MAIN cities is overnight! This option includes a tracking number which will be emailed to you once your parcel has been dispatched. You can track your order online and make sure you know where your parcel is all the time!

Delivery Time
Once dispatched:
* Cape Town, Johannesburg, Durban and other main cities- Overnight
* Outlying/Rural areas- 1-3 working days

Live outside of the main city? Perhaps on a game reserve or farm? Still would prefer delivery to your door? We’ve got you covered.

We offer courier to outlying areas for only R99! Simply select the outlying courier option when checking out online. Not sure if you are in an outlying area? Simply send us a message (061 063 8722) or email (info@lakotainspirations.com) and we will help you out.

Delivery Time

Once dispatched your order will be delivered within 1-3 working days.

Important Note:
We do offer rush order handling as an extra add on service, should you require your parcel ASAP! Please contact us beforehand to arrange the details.

Prefer getting your mail delivered straight to your P.O Box? We can sort it out for you. However we cannot recommend this shipping method as our primary option due to the unpredictability of SAPO.

For only R55, we offer posting via SAPO (The South African Post Office). Your parcel will be delivered to your local post office or straight to your P.O Box (Just remember to leave those details in the shipping address when ordering online!)
All post is registered and tracked, so you can track your parcels progress online, simply and easily, so you know when to collect your order.

Delivery Time

Once dispatched your order will be delivered within 1-5 working days depending on your location. Speed differs based on the time of the year, the location and the particular post office so it is difficult to give exact delivery dates.

Once your order has been processed and shipped out, you will be emailed tracking details for your parcel.

You will then be able to track your parcel from pickup to your doorstep!

Found your Lakota Inspirations dream item but not based in South Africa? Never fear- we spread the love on a global scale! We also offer secure payment via Paypal so you can be guaranteed the best and safest service.

Pop us a mail now (info@lakotainspirations.com) and we can sort out all your shipping questions and give you a quote based on your location and order.

Payment

PayFast is a payments processing service for South Africans and South African websites
You can pay via Credit/Debit card online securely using 3D checkout technology on the official Payfast website). Payfast also offers the option of paying via Instant EFT. Simply follow the link after choosing your payment option and follow the Payfast payment instructions.

Benefits?
Because Payfast is instant- your order can begin being processed immediately after payment is received with no waiting time or further action required by you. Therefore your order will be dispatched faster and ultimately, with you faster!

How does it work?

Prefer simply doing an EFT or Bank Deposit? Don’t have a bank account but still need the Lakota magic? No worries- this option is for YOU!

Upon choosing this method after checking out online, banking details will be shared with you to enable you to complete payment.

Important Note:

If choosing the EFT option, proof of payment must be emailed to payments@lakotainspirations.com in order to process your order. It is also important that your order number be used as the reference for your payment. If these steps are not followed, we are unable to track your payment and thus your order will be delayed (and no one wants that!)

Snapscan is a downloadable app that allows you to scan and pay merchants both online and in real life. Payment is secure and quick!

Benefits?

Snapscan payments are received and recorded on our site instantly so as soon as you pay, your order can begin being processed! That means- yes you guessed it- your order gets dispatched quicker too!

Costume Jewellery Aftercare

  • Don’t wash dishes or do laundry with your jewellery on. Many cleaning products that come in contact with your beautiful jewelry that can take off the finish. Why? Because of the harsh chemicals.
  • Don’t wear jewellery in pool or at the spa. Chlorinated water can react with the metals found in jewellery causing your awesome bangle or necklace to change color.
  • Don’t use jewellery cleaner. Cleaner made for silver, gold, or platinum is way too harsh for fashion jewellery which is usually plated with these precious metals. 
  • Remember to not put perfume or lotion with your jewellery on.  
  • Put jewellery on after applying hairspray and makeup. This goes back to keeping your jewellery dry. Perfumes, hairspray, lotion and makeup usually contains harsh chemicals that can damage your beautiful jewellery. By waiting until you are all done your beauty routine you can avoid potential damage.
  • Keep Your Jewellery Secure. Store your jewellery in a jewellery box or other secure container that will prevent your baubles from moving around. 
  • Avoid Air! The air around us is what makes metal tarnish. We recommend using a ziploc or sandwich bag with the air squeezed out to prevent oxidization.

Our Return Policy

Thanks for shopping with Lakota Inspirations. If you are not entirely satisfied with your purchase, we’re here to help! We want YOU to have the best experience ever!!

You have 7 calendar days to return an item from the date you received it. We will look into the matter and revert back to you. Claims made after one week of receipt of the order will not be accepted. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return:

  •  Your item must be unused and in the same condition that you received it.
  •  Your item must be in the original packaging.
  •  Your item needs to have the receipt or proof of purchase.

  

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will provide options for the refund and initiate the process.

Lost or damage of any products must be claimed directly with involved courier company. Lakota Inspirations won’t accept the returned goods if it is sent without our return authorization.

Lakota Inspirations reserves the right to reject returns sent or communicated beyond the return period limit, or items, which aren’t in the same condition in which they were received.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you have any questions on how to return your item to us, please contact us.

Email: sales@lakotainspirations.com

Whatsapp/call: 061 063 8722

Wholesale Options

For shops located within Cape Town, we are open to the possibility of consignment stock subject to contract approval. We also offer standard wholesale and resale options.

Get in touch and lets chat- info@lakotainspirations.com

For shops outside of Cape Town, we offer our standard wholesale options with varying discount price tiers based on total order value. We are also open to chatting regarding the needs and requirements for your company, so please feel free to contact us and we can find a solution that is perfect for you!

Email us now: info@lakotainspirations.com

For online shops, trading within South Africa, we offer our standard wholesale options with varying discount price tiers based on total order value. We are also open to chatting regarding the needs and requirements for your company, so please feel free to contact us and we can find a solution that is perfect for you!

Email us now: info@lakotainspirations.com

Becoming a Consultant

The beauty of being a Lakota Inspirations consultant? Well besides being a part of the most awesome family ever?

Well… you earn commission on every sale you bring to us! You can pretty much earn money by simply sharing our products on your Facebook page for example (should someone complete a sale using your code!)

We have a variety of options available. If you are interested, pop us a mail- info@lakotainspirations.com

Keen to join the team? Apply today! Just follow this link to our application form: APPLY HERE and we will send you all the info, should your application be successful!

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