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Custom Order

We LOVE creating bespoke, unique items so we do custom orders. If you have an idea or a piece that you would absolutely love to have made, please email us and send us a picture.

We will be in contact and let you know if the piece is do-able (It pretty much always is!) and how much it will cost. Thereafter, we will require a 50% deposit before we begin to process your order. You are also welcome to pay in full one time.

Cancelling an Order

We would be incredibly sad to see you go but you are able to cancel your order if payment has not yet been made or if cancellation has been approved by us. You NEED to email us asap should you wish to cancel an order

By submitting your order to us, you enter into a legally binding agreement so always make sure you plan on completing the order when placing it!

Tracking your Order

Once your order has been successfully placed, you will receive an email from us with an order number confirming your order and payment.

You can also log on to our website and go to your account to view the status of your order (if you have signed up an account before placing your order). Once your order has been processed and shipped out, you will be sent tracking details for your parcel.

Processing Time

Orders placed on our website are subject to a 1-3 working day processing time for smaller jewellery items and 2-5 working days for larger decor pieces (dream catchers etc). Our business days run from Monday-Friday.

Important Note:
We do offer rush order handling as an extra add on service, should you require your parcel ASAP! Please contact us beforehand to arrange the details.

How to Order Online

Ordering online is super easy! (and safe!)

We suggest that you firstly register an account with us. That way, you can view your order status, track your shipment as well as change addresses, delivery information and view past orders.

Once you signed up for an account- which you can do by clicking HERE, all you need to do is start browsing our online shop. Add all the items you would like to your cart. Once you have decided on your treasures, simply go to your cart (at all times, you can find your cart in the top right hand corner of the page). Hit checkout and follow the onscreen instructions.

At this stage, you will be able to choose your delivery option as well as your payment option. Proceed with the payment and voila! You are all done. (!Remember, if paying via EFT or bank deposit, don’t forget to use your order # as your reference)

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