Order Processing Time
Orders are processed on our website from Monday-Friday 9am-5pm (excluding public holidays). Orders placed on the weekend are queued based on when they were received and completed (POP received) and processed the following business day.
Order processing for Jewellery & Accessories
Orders for jewellery placed on our website are subject to a 1-3 working day processing time for smaller jewellery items/orders and 2-5 working days for larger orders. Our business days run from Monday-Friday.
Order processing for Face Masks
As each luxe face mask is made to order, our standard processing time is 1-3 business days. For larger orders, this timeframe is extended to 1-5 working days. We try to get our orders out as soon as possible though and we promise it is well worth the wait!
At times, we do offer rush order handling as an extra add on service, should you require your parcel URGENTLY! Please contact us before placing your order to find out if this option is available at the time.